• Brandzco accepts exchanges within 7 days of purchase, provided the item is unused, unopened, and returned in its original packaging with all accessories included.
• Approved returns can be exchanged for another product of the same value or upgraded to a higher-value product by paying the price difference.
• Store credit may also be provided for eligible returns and can be used for future purchases on Brandzco.
• Cash refunds are generally not provided and will only be considered after management review.
• Warranty claims are accepted during the valid warranty period and are subject to inspection by our technical team.
• Products covered under warranty may be repaired or replaced depending on the issue and warranty terms.
• Upgrade requests for used products may be accepted based on product condition and usage period, with a deduction applied from the original purchase value.

• Colombo delivery: 2–5 working days
  
• Island-wide delivery: 3–6 working days
  
• Delivery charges (Colombo): varies by location, shown at checkout
  
• Pickup available: Monday–Saturday, 10:00 AM – 7:00 PM

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

We accept all major credit cards, Visa and Master card, Cash on Delivery, Bank transfer, and other secure payment methods at checkout.

You can reach our support team via email or live chat. We're available Monday-Friday, 9am-8.30pm.